iCRM Platform

Intelligently Interact with Your Past, Present, and Future Customers

iCRM helps businesses and retailers become more customer-centric, as they can determine their customers’ demands and wishes.

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Explore iCRM

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GROW YOUR BUSINESS

Retail Analytics

Retail is a fast-paced industry where trends are born, profits can increase, and consumers are looking for the next big must-have, which makes understanding Retail Analytics very valuable.

  • Advanced iCRM and Analytics
  • Custom Integration
  • New Opportunities
  • Merge Front-End & Back-End Systems

Gain deeper understanding of your customers experience with your Brand today!

Understanding Your Customer

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ELEVATE YOUR CX

Customer Experience

Using our iCRM algorithms, retail businesses can run targeted segmented marketing campaigns based on specific customer characteristics like region, preferences, gender, purchasing habits, and more. The results will improve customer loyalty and retention.

  • Targeted Segmented Marketing Campaigns
  • Improved Customer Loyalty
  • Increase Conversion Opportunities
  • Understand Customer Behavior

Marketer-Managed Platform

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DATA THAT WORKS

Customer Data

The Customer Data Platform is a marketer managed platform that stores, connects, and combines customer data from website interaction, purchases, engagement, attributes, and market data. This data is used to generate:

  • Real-Time 360 Degree View of Customer
  • Customer Channel Identification
  • Supports Customer Acquisition
  • Central Data Repository

Real-Time Interactions

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ENGAGEMENT TO PROFIT

Customer Engagement

FiO’s CEP (Customer Engagement Platform) will intelligently determine the channels that yield the highest likelihood of engagement which will increase your ROI. The benefits of deploying FiO’s CEP starts with:

  • Create Personalized Messages
  • Acquire Real-Time Data
  • Determine the Highest Yielding Channels
  • Increase ROI

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Intelligent Service Tools

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SERVICE REQUEST

Customer Service

A full-fledged Service Request management system that intelligently ensures messages and requests are routed to the appropriate resource, with an effective Task management system, to solve customer issues.

  • Modern Customer Service
  • Improved Consumer Visibility
  • Automated Intelligent Routing
  • Natural Language Processing Virtual Assistant

Brand Advocates

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BRAND LOYALTY

Loyalty Management

FiO’s Loyalty Management Platform comes with a powerful Customer Data Platform, Customer Engagement Platform, and FiO InteleKt™. Send the right message at the right time on the right channel with these features:

  • Hyper Personalized Messaging with InteleKt™
  • Increase Brand Advocacy
  • Manage Tiers
  • Elevate Your Customer Experience (CX)

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Advanced Consumer Analytics

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LEAD YOUR INDUSTRY

InteleKt™

InteleKt™ is a prescriptive analytical platform that combines historical data and predicts future behavior and explains the decision-making process to the user in an easy-to-understand format. Here are just a few advanced features of InteleKt™:

  • Hyper-Personalization
  • Machine Learning
  • Artificial Intelligence (AI)
  • Ad Hoc Reporting