Group FiO Field
Service Management
Solution

Connect the entire field service management
value chain with innovative technology and
a deep understanding of customer needs

Resolve customer issues quickly with
end-to-end field service management

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Boost first-time fix
rates

Deploy mobile technology and AI-based analytics to quickly locate the best technicians, and ensure the right parts are available to avoid repeat visits

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Harmonize field
service processes

Accelerate service execution by integrating front-office and back-office processes and enabling effective collaboration, while keeping customers informed.

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Cut field service
costs and boost ROI

Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.

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Installation,
Integration & Setup

Easy migration, full support throughout the deployment, and comprehensive capability through a straightforward cloud installation that minimizes downtime and learning curve.

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Seamless Quote to
Order

Implement an effortless QTR system that maximizes customer experience and job orders with in-the-field accuracy you can count on for inventory, ship dates, and delivery times.


    Free Siloed Data and Unleash the Power of an Enterprise-Wide FSM Solution!

    Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

    • Cloud deployment
    • Customer self-service processes
    • Simplified scheduling and dispatching
    • Real-time analytics and reporting
    FSM_solution